QynTro AI Privacy Policy

Last Updated: July 30, 2026

Welcome to QynTro AI.

At USP Internet Services Private Limited ("QynTro AI," "we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, share, and safeguard your information when you access or use the QynTro AI website, applications, software, and related services (collectively, the "Service").

This Privacy Policy is designed to help you understand:

• What information we collect;

• How we use your information;

• When we share your information;

• How we protect your information;

• Your privacy rights and choices; and

• How you can contact us regarding privacy matters.

By accessing or using the Service, creating an account, or otherwise interacting with QynTro AI, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue use of the Service.

This Privacy Policy should be read together with our Terms of Service, Refund Policy, and any other policies incorporated by reference.

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1. Introduction

QynTro AI is an artificial intelligence platform that provides access to a variety of AI-powered tools and services, including text generation, image creation, video generation, coding assistance, voice generation, workflow automation, and other AI technologies.

To provide these services, we collect and process certain information about our users.

We are committed to handling your information responsibly and in accordance with applicable privacy and data protection laws.

Our privacy practices are guided by the following principles:

• Transparency – We explain what information we collect and why.

• Security – We use reasonable safeguards to protect your information.

• User Control – We provide options to manage your personal information where required by law.

• Data Minimization – We collect only the information reasonably necessary to operate and improve the Service.

• Legal Compliance – We comply with applicable privacy, consumer protection, and data protection laws.

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2. Scope of this Privacy Policy

This Privacy Policy applies to all personal information collected by QynTro AI through:

• Our website;

• Web applications;

• Mobile applications (if available);

• Desktop applications (if available);

• AI tools and features;

• Customer support communications;

• Marketing communications;

• Online forms;

• Payment and billing processes;

• Business relationships; and

• Any other services operated by QynTro AI.

This Privacy Policy applies whether you use the Service as:

• A visitor;

• A registered user;

• A subscriber;

• A business customer;

• A team member;

• An enterprise customer; or

• An authorized representative of an organization.

This Privacy Policy does not apply to:

• Third-party websites linked from our Service;

• Third-party AI providers' independent privacy practices;

• Services not operated or controlled by QynTro AI; or

• Information processed solely on behalf of enterprise customers under separate written agreements, where different privacy terms apply.

We encourage you to review the privacy policies of any third-party services you choose to use in connection with QynTro AI.

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3. Definitions

For purposes of this Privacy Policy:

"Account" means your registered QynTro AI user account.

"AI Output" means any text, image, audio, video, code, document, or other content generated by the Service in response to your prompts or instructions.

"AI Provider" means any third-party artificial intelligence service integrated into QynTro AI.

"Personal Information" (also referred to as "Personal Data" in certain jurisdictions) means information that identifies, relates to, describes, or can reasonably be linked to an identified or identifiable individual.

Examples include:

• Name;

• Email address;

• Billing information;

• IP address;

• Device identifiers;

• Account information; and

• Other information that may identify you.

"User Content" means prompts, uploaded files, documents, images, videos, audio, code, instructions, or other information submitted through the Service.

"Processing" means any operation performed on personal information, including collecting, recording, organizing, storing, using, transmitting, analyzing, disclosing, deleting, or otherwise handling such information.

"Service" means the QynTro AI website, applications, software, APIs (if offered), and all related products and services.

"You" or "User" means the individual or legal entity using the Service.

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4. Information We Collect

The types of information we collect depend on how you interact with the Service, the features you use, and the choices you make.

We may collect information from the following categories:

A. Account Information

When you create an account, we may collect:

• Full name;

• Email address;

• Username;

• Password (stored in encrypted or hashed form where applicable);

• Country or region;

• Preferred language;

• Profile information;

• Account preferences; and

• Subscription plan details.

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B. Billing Information

If you purchase a subscription or other paid services, we may collect information such as:

• Billing name;

• Billing address;

• Business information (where applicable);

• Tax identification information (where required);

• Transaction history;

• Invoice details;

• Payment status; and

• Subscription records.

For your security, complete payment card information is generally processed by our authorized payment providers and is not stored by QynTro AI.

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C. AI Usage Information

When you use AI features, we may process:

• Prompts;

• Instructions;

• Uploaded documents;

• Images;

• Audio files;

• Videos;

• Generated outputs;

• AI settings;

• Model selections;

• Feature usage; and

• Generation history.

The handling of AI prompts and generated content is further explained in later sections of this Privacy Policy.

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D. Technical Information

We may automatically collect technical information, including:

• IP address;

• Browser type and version;

• Operating system;

• Device type;

• Device identifiers;

• Language settings;

• Time zone;

• Date and time of access;

• Network information;

• Diagnostic logs; and

• Error reports.

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E. Communications

If you contact us, we may collect:

• Support requests;

• Emails;

• Chat conversations;

• Attachments;

• Survey responses;

• Feedback;

• Feature requests; and

• Other communications you voluntarily provide.

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5. Information You Provide

You choose what information you provide to QynTro AI.

Information you voluntarily submit may include:

Account Registration

When registering for the Service, you may provide:

• Your name;

• Email address;

• Password;

• Company name;

• Organization details;

• Country; and

• Other profile information.

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AI Prompts & Uploads

You may submit:

• Questions;

• Text prompts;

• Documents;

• Images;

• Audio recordings;

• Videos;

• Spreadsheets;

• Source code;

• Presentations;

• PDFs; and

• Other files necessary to use AI features.

You should only upload content that you have the legal right to use and share.

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Customer Support

When contacting customer support, you may provide:

• Account details;

• Screenshots;

• Diagnostic information;

• Error messages;

• Billing inquiries;

• Technical logs; and

• Other information needed to resolve your request.

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Surveys & Feedback

You may voluntarily participate in:

• User surveys;

• Beta testing;

• Product feedback programs;

• Community discussions;

• Feature requests; and

• Promotional campaigns.

Participation in these activities is entirely voluntary.

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Business & Enterprise Information

If you use QynTro AI on behalf of a business or organization, we may collect:

• Company name;

• Business email;

• Organization size;

• Team member information;

• Billing contacts;

• Administrative contacts; and

• Enterprise account settings.

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Accuracy of Information

You are responsible for ensuring that the information you provide is accurate, complete, and up to date.

Providing inaccurate or misleading information may affect your ability to access or use certain features of the Service.

Where permitted by applicable law, QynTro AI may request additional information to verify your identity or protect the security and integrity of the Service.

6. Information Collected Automatically

When you access or use the Service, certain information is automatically collected to help us operate, secure, maintain, and improve QynTro AI.

This information is generally collected through our systems, servers, applications, and security infrastructure.

Depending on how you use the Service, we may automatically collect:

A. Device Information

• Device type;

• Operating system;

• Browser type and version;

• Device identifiers;

• Screen resolution;

• Language preferences;

• Time zone settings; and

• Hardware information where necessary for compatibility.

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B. Network Information

We may collect:

• IP address;

• Internet Service Provider (ISP);

• Approximate geographic region based on IP address;

• Connection type;

• Network performance information; and

• Request headers necessary for security and service delivery.

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C. Usage Information

To understand how the Service is used, we may collect:

• Pages visited;

• Features accessed;

• AI tools used;

• Buttons clicked;

• Session duration;

• Navigation patterns;

• Search queries within the Service;

• Error events; and

• Performance metrics.

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D. Diagnostic Information

To improve reliability, we may automatically collect:

• Crash reports;

• Error logs;

• System diagnostics;

• Performance statistics;

• API response times;

• Resource utilization;

• Service availability metrics; and

• Debugging information.

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E. Security Information

To protect our platform and users, we may collect information related to:

• Login attempts;

• Authentication events;

• Device recognition;

• Suspicious activity;

• Abuse detection;

• Fraud prevention;

• Security alerts; and

• Account recovery requests.

This information helps us detect unauthorized access, protect user accounts, and maintain the integrity of the Service.

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7. AI Prompts & Uploaded Content

To provide AI-powered services, QynTro AI processes the prompts, instructions, files, and other content you submit through the Service ("User Content").

User Content may include:

• Text prompts;

• Documents;

• Images;

• Videos;

• Audio files;

• Presentations;

• Source code;

• PDFs;

• Spreadsheets;

• URLs;

• Structured data; and

• Other materials you choose to upload or submit.

We process this information solely to provide the requested AI functionality and related services.

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7.1 How We Process Your Content

Depending on the feature you use, your content may be processed to:

• Generate AI responses;

• Analyze uploaded files;

• Translate content;

• Summarize information;

• Answer questions;

• Generate images or videos;

• Produce code;

• Create documents or presentations;

• Improve response quality during your session;

• Detect abuse or security threats; and

• Deliver customer support when requested.

Processing may occur using QynTro AI's infrastructure and, where applicable, trusted third-party AI providers.

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7.2 User Responsibility

You are responsible for ensuring that:

• You have the legal right to upload the content.

• Your content does not infringe the rights of others.

• Your content complies with applicable laws.

• You have obtained any necessary permissions or consents before uploading information belonging to another person or organization.

You should not upload confidential or sensitive information unless you are authorized to do so and understand the associated risks.

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7.3 Confidential Information

While we implement reasonable safeguards to protect user data, QynTro AI is not intended to serve as a secure repository for highly confidential or regulated information.

Unless covered by a separate written agreement, we recommend that you avoid submitting:

• Government-issued identification numbers;

• Banking credentials;

• Payment card information;

• Passwords;

• Highly confidential business secrets;

• Sensitive legal documents;

• Medical records; or

• Other information requiring heightened legal protection.

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8. AI Outputs

AI Outputs are generated based on the prompts, instructions, files, and settings that you provide.

AI Outputs may include:

• Text;

• Images;

• Videos;

• Audio;

• Music;

• Source code;

• Presentations;

• Reports;

• Documents;

• Data analysis; and

• Other generated content.

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8.1 Storage of AI Outputs

To improve your experience and enable platform functionality, QynTro AI may temporarily or permanently store AI Outputs associated with your account.

Stored AI Outputs may be used to:

• Display your generation history;

• Allow you to revisit previous conversations;

• Synchronize content across devices;

• Recover previously generated work;

• Enable collaboration features;

• Provide customer support when requested; and

• Maintain account continuity.

Retention periods are described later in this Privacy Policy.

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8.2 Ownership of AI Outputs

Ownership and usage rights for AI Outputs are governed by our Terms of Service.

This Privacy Policy explains how we process and protect AI Outputs as part of delivering the Service and does not alter your ownership rights.

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8.3 Human Review

QynTro AI generally does not manually review your AI prompts or AI Outputs.

However, authorized personnel may access limited content where reasonably necessary to:

• Respond to customer support requests;

• Investigate suspected abuse or fraud;

• Resolve technical issues;

• Protect the security of the Service;

• Comply with legal obligations; or

• Enforce our Terms of Service.

Access is limited to authorized personnel with a legitimate business or legal need.

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9. Cookies & Similar Technologies

QynTro AI uses cookies and similar technologies to improve the functionality, security, and performance of the Service.

Cookies are small text files stored on your device when you visit our website or use certain features.

We may use:

Essential Cookies

These cookies are necessary for:

• User authentication;

• Account security;

• Session management;

• Fraud prevention;

• Website functionality; and

• Maintaining your login session.

These cookies are generally required for the Service to operate properly.

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Preference Cookies

These cookies remember your preferences, including:

• Language settings;

• Theme preferences;

• Dashboard configuration;

• Recently used AI models;

• User interface settings; and

• Accessibility options.

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Analytics Cookies

Analytics technologies help us understand:

• How users interact with the Service;

• Which features are most frequently used;

• Platform performance;

• Error rates;

• User engagement; and

• Areas for improvement.

Where required by applicable law, analytics cookies are used only with appropriate consent.

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Security Cookies

Security-related cookies may be used to:

• Detect suspicious activity;

• Prevent unauthorized access;

• Protect against fraud;

• Maintain account integrity; and

• Improve platform security.

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9.1 Managing Cookies

Most web browsers allow you to:

• View stored cookies;

• Delete cookies;

• Block certain cookies;

• Configure cookie preferences; and

• Disable cookies.

Please note that disabling certain cookies may affect the availability or functionality of some features of the Service.

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10. Analytics & Performance Monitoring

To maintain a reliable, secure, and high-performing platform, QynTro AI collects information about how the Service is used.

Analytics information helps us:

• Improve user experience;

• Monitor system performance;

• Identify software bugs;

• Optimize infrastructure;

• Develop new features;

• Measure platform reliability;

• Understand feature adoption; and

• Improve customer satisfaction.

Analytics information may include:

• Session duration;

• Feature usage;

• Navigation paths;

• Device type;

• Browser information;

• Operating system;

• Error reports;

• Crash diagnostics;

• Performance statistics; and

• Service response times.

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10.1 Aggregated & De-Identified Data

We may create aggregated, anonymized, or de-identified information that does not reasonably identify an individual user.

Such information may be used to:

• Analyze platform performance;

• Improve AI systems;

• Develop new products;

• Produce business reports;

• Conduct statistical analysis; and

• Understand overall usage trends.

Aggregated or de-identified information is not intended to identify any individual and may continue to be used after your account is deleted where permitted by applicable law.

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10.2 Monitoring for Security & Abuse

We may monitor usage patterns to:

• Detect spam;

• Prevent fraud;

• Identify abusive activity;

• Enforce our Terms of Service;

• Protect users;

• Prevent unauthorized access;

• Maintain system integrity; and

• Comply with legal obligations.

Monitoring is conducted using reasonable and proportionate measures designed to protect both our users and the Service.

11. How We Use Your Information

QynTro AI uses your information only for legitimate business purposes necessary to provide, maintain, improve, secure, and support the Service.

The information we collect is used in accordance with this Privacy Policy, our Terms of Service, applicable laws, and, where applicable, your consent.

Depending on how you use the Service, we may use your information to:

• Provide AI-powered services;

• Create and manage your account;

• Process payments and subscriptions;

• Authenticate users;

• Deliver AI-generated outputs;

• Improve platform performance;

• Respond to customer support requests;

• Detect fraud and abuse;

• Protect platform security;

• Develop new features;

• Comply with legal obligations; and

• Communicate with you regarding the Service.

We do not sell your personal information to third parties.

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12. Account Management

We use your information to create, maintain, and manage your QynTro AI account.

This includes:

• Creating your user account;

• Authenticating your identity;

• Managing subscriptions;

• Processing renewals;

• Maintaining your profile;

• Synchronizing settings across devices;

• Managing team or enterprise workspaces;

• Providing account recovery options;

• Sending important account notifications; and

• Enforcing our Terms of Service.

We may also use your information to:

• Verify your identity;

• Prevent duplicate or fraudulent accounts;

• Detect unauthorized access attempts;

• Protect against account compromise; and

• Improve account security.

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12.1 Service Communications

We may send you important communications related to your account, including:

• Account verification emails;

• Password reset messages;

• Login alerts;

• Billing notifications;

• Subscription confirmations;

• Security notifications;

• Changes to our Terms or Privacy Policy;

• Service announcements; and

• Critical maintenance notices.

These communications are considered part of the Service and generally cannot be opted out of while your account remains active.

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12.2 Optional Communications

With your consent or where permitted by applicable law, we may also send:

• Product updates;

• Feature announcements;

• Educational content;

• Promotional offers;

• Product launch notifications;

• Newsletters;

• Event invitations; and

• Marketing communications.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or through your account settings.

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13. Customer Support

We use information you provide to deliver customer support and resolve issues.

Support-related processing may include:

• Reviewing support requests;

• Investigating technical issues;

• Diagnosing platform errors;

• Resolving billing inquiries;

• Assisting with account recovery;

• Verifying account ownership;

• Responding to legal inquiries;

• Improving documentation; and

• Following up on unresolved issues.

When you contact our support team, we may review information reasonably necessary to assist you, such as:

• Your account information;

• Support history;

• Error logs;

• AI generation history related to the reported issue;

• Uploaded screenshots; and

• Other information you voluntarily provide.

Access is limited to authorized personnel with a legitimate business need.

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13.1 Quality Assurance

To improve customer support, we may use support interactions for:

• Staff training;

• Service quality monitoring;

• Internal audits;

• Improving support processes; and

• Identifying recurring technical issues.

Where feasible, we may use anonymized or de-identified information for these purposes.

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14. Platform Improvement & Product Development

We continuously improve QynTro AI to provide better performance, reliability, security, and user experience.

We may use information to:

• Improve existing AI tools;

• Develop new features;

• Enhance user interface design;

• Optimize system performance;

• Reduce latency;

• Improve infrastructure efficiency;

• Identify software bugs;

• Improve search functionality;

• Enhance accessibility;

• Test new technologies; and

• Evaluate feature usage.

Where possible, product improvement activities rely on aggregated, anonymized, or de-identified information rather than information that directly identifies individual users.

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14.1 Research & Innovation

QynTro AI may conduct internal research to:

• Evaluate platform performance;

• Measure feature effectiveness;

• Improve system reliability;

• Enhance AI workflows;

• Develop new technologies; and

• Better understand user needs.

Research activities are conducted in accordance with applicable privacy laws and internal security standards.

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14.2 AI Model Improvement

QynTro AI is committed to protecting user privacy.

Unless expressly disclosed in this Privacy Policy, our Terms of Service, or a separate written agreement, we do not use your private prompts, uploaded files, or AI Outputs to train proprietary foundation AI models owned by QynTro AI.

However, when you use AI models provided by third-party providers through the Service, your prompts and content may be processed by those providers in accordance with their applicable privacy policies and data processing terms.

Where commercially available, QynTro AI strives to use enterprise or business-grade AI services that provide enhanced privacy protections and do not use customer content for model training without authorization.

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15. Security, Fraud Prevention & Legal Compliance

Protecting our users and the integrity of the Service is a core priority.

We may use your information to:

• Detect unauthorized account access;

• Prevent fraud;

• Prevent payment abuse;

• Identify suspicious activity;

• Investigate security incidents;

• Prevent spam and automated abuse;

• Protect against malicious software;

• Enforce our Terms of Service;

• Protect our users and business; and

• Comply with applicable laws.

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15.1 Fraud Detection

To reduce fraud and protect our users, we may analyze information such as:

• Login activity;

• Device identifiers;

• IP addresses;

• Payment information;

• Usage patterns;

• Authentication attempts;

• Geographic inconsistencies; and

• Security events.

Where suspicious activity is detected, we may:

• Request additional verification;

• Temporarily restrict account access;

• Suspend specific features;

• Delay certain transactions;

• Investigate unusual activity; or

• Terminate accounts engaged in fraudulent conduct.

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15.2 Compliance with Legal Obligations

We may process or disclose information where necessary to:

• Comply with applicable laws or regulations;

• Respond to lawful requests from courts, regulators, or government authorities;

• Enforce our legal rights;

• Protect the safety of users or the public;

• Investigate violations of our Terms of Service;

• Prevent illegal activities; or

• Defend against legal claims.

Any disclosure will be made only where we believe it is legally required or otherwise permitted by applicable law.

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15.3 Business Protection

We may also use information to:

• Protect our intellectual property;

• Maintain the security of our systems;

• Investigate policy violations;

• Prevent abuse of AI resources;

• Enforce subscription limits;

• Protect third-party AI providers;

• Resolve disputes; and

• Maintain the stability and availability of the Service.

Our goal is to balance user privacy with the need to provide a secure, reliable, and legally compliant AI platform.

16. AI Model Processing

QynTro AI provides access to a variety of artificial intelligence models and technologies through a unified platform.

To generate AI-powered responses and features, your prompts, uploaded files, and related content may be processed by AI models operated by QynTro AI and, where applicable, trusted third-party AI providers.

Processing occurs only to the extent reasonably necessary to:

• Generate AI responses;

• Analyze uploaded documents;

• Create images, videos, audio, or code;

• Translate or summarize content;

• Perform research or workflow automation;

• Improve response quality during your session;

• Detect abuse or security threats; and

• Deliver the features you request.

The AI model selected for a request may depend on:

• Your subscription plan;

• The feature you are using;

• Model availability;

• Geographic restrictions;

• System capacity; and

• Technical requirements.

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16.1 Temporary Processing

To deliver AI functionality, your prompts and uploaded content may be temporarily processed, cached, or stored for the time reasonably necessary to:

• Complete your request;

• Maintain conversation history (where enabled);

• Recover interrupted requests;

• Improve service reliability;

• Diagnose technical issues; and

• Prevent fraud or abuse.

Temporary processing periods vary depending on the specific feature and applicable legal requirements.

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16.2 Conversation History

If conversation history or generation history is enabled for your account, QynTro AI may store your previous conversations and AI-generated content so that you can:

• Review previous interactions;

• Continue ongoing conversations;

• Search your history;

• Restore previous work;

• Synchronize across devices; and

• Improve your user experience.

You may be able to delete conversations through your account settings, subject to our data retention practices and legal obligations.

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16.3 AI Processing Limitations

Artificial intelligence systems process information probabilistically and may occasionally produce:

• Incorrect information;

• Incomplete responses;

• Hallucinated facts;

• Biased content;

• Outdated information; or

• Unexpected results.

Processing by AI systems does not constitute human review or verification.

You remain responsible for reviewing and validating AI-generated outputs before relying upon or distributing them.

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17. Third-Party AI Providers

To deliver advanced AI capabilities, QynTro AI may integrate with trusted third-party providers.

Depending on the feature you use, your requests may be processed by one or more independent AI providers.

These providers may supply services such as:

• Large language models (LLMs);

• Image generation;

• Video generation;

• Voice synthesis;

• Speech recognition;

• Music generation;

• Translation;

• Search and retrieval; and

• Other AI-powered capabilities.

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17.1 Information Shared with AI Providers

When required to fulfill your request, QynTro AI may transmit only the information reasonably necessary to the applicable AI provider, which may include:

• Your prompt or instruction;

• Uploaded files;

• Conversation context;

• Selected AI model;

• Language preferences;

• Technical parameters; and

• Other information required to generate the requested output.

We do not intentionally share unnecessary personal information with AI providers.

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17.2 Enterprise AI Providers

Where commercially available, QynTro AI seeks to utilize enterprise or business-grade AI services that provide enhanced privacy protections, including commitments that customer content will not be used to train public foundation models without authorization.

However, the specific privacy commitments may vary by provider and service.

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17.3 Independent Privacy Policies

Third-party AI providers operate independently and maintain their own:

• Privacy Policies;

• Terms of Service;

• Data Processing Agreements;

• Security practices; and

• Compliance programs.

QynTro AI encourages users to review the privacy practices of any third-party provider whose services they choose to use through the platform.

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18. Sharing Your Information

QynTro AI does not sell your personal information.

We share information only where reasonably necessary to operate the Service, fulfill your requests, comply with legal obligations, or protect our rights and users.

Information may be shared in the following circumstances:

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18.1 Service Providers

We may share information with trusted service providers that assist us in operating the Service, including providers of:

• Cloud hosting;

• Payment processing;

• Identity verification;

• Customer support;

• Email delivery;

• Security monitoring;

• Analytics;

• Infrastructure management;

• Data storage; and

• AI processing.

These providers may process information only on our behalf and in accordance with contractual obligations designed to protect your information.

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18.2 Business Customers

If you use QynTro AI through an organization, educational institution, employer, or enterprise account, authorized administrators may have access to certain account information, including:

• Account profile information;

• Workspace activity;

• Billing information;

• Usage statistics;

• Team membership; and

• Administrative settings.

Such access is governed by the organization's internal policies and any applicable enterprise agreement.

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18.3 Business Transactions

If QynTro AI is involved in a merger, acquisition, financing, corporate restructuring, asset sale, bankruptcy, or similar transaction, your information may be transferred as part of that transaction, subject to applicable legal requirements.

If such a transfer materially affects your rights, we will provide notice where required by law.

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18.4 With Your Consent

We may share your information with third parties when:

• You request or authorize us to do so;

• You connect third-party applications;

• You choose to publish content publicly;

• You participate in optional integrations; or

• You otherwise provide your consent.

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18.5 Legal Requirements

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with applicable laws;

• Respond to valid legal requests;

• Protect our legal rights;

• Enforce our Terms of Service;

• Prevent fraud or illegal activity;

• Protect users or the public; or

• Respond to emergencies involving safety or security.

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19. International Data Transfers

QynTro AI provides services to users around the world.

As a result, your information may be transferred to, processed in, or stored in countries outside your country of residence.

These countries may have privacy laws that differ from those in your jurisdiction.

Where required by applicable law, QynTro AI will implement appropriate safeguards to protect personal information transferred internationally.

Such safeguards may include:

• Contractual protections;

• Technical security measures;

• Organizational safeguards;

• Encryption where appropriate; and

• Other legally recognized transfer mechanisms.

By using the Service, you acknowledge that international transfers may occur as necessary to provide the Service.

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19.1 Cross-Border AI Processing

Because QynTro AI integrates with global cloud infrastructure and AI providers, AI requests may be processed in multiple countries depending on:

• Provider infrastructure;

• System availability;

• Geographic routing;

• Technical requirements; and

• Service optimization.

We make reasonable efforts to work with providers that maintain appropriate security and privacy standards.

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20. Compliance with Legal Obligations

QynTro AI processes personal information in accordance with applicable privacy, consumer protection, and data protection laws.

Where required, we may collect, retain, use, or disclose information to:

• Comply with legal obligations;

• Respond to lawful governmental requests;

• Cooperate with law enforcement;

• Resolve disputes;

• Enforce our legal agreements;

• Protect our intellectual property;

• Prevent fraud or abuse;

• Protect users and the public; and

• Defend against legal claims.

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20.1 Regulatory Compliance

QynTro AI strives to comply with applicable laws and regulations governing privacy and data protection in the jurisdictions where we operate.

Depending on your location, this may include obligations under laws relating to:

• Consumer privacy;

• Electronic communications;

• Data security;

• Financial recordkeeping;

• Tax compliance;

• Anti-fraud measures; and

• Cybersecurity.

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20.2 Data Requests from Authorities

Where legally required, QynTro AI may respond to valid requests from courts, regulators, or other governmental authorities.

Unless prohibited by law or where doing so would compromise an investigation or public safety, we may notify affected users before disclosing their information.

Where appropriate, we may challenge or narrow requests that we believe are unlawful, overly broad, or inconsistent with applicable legal standards.

21. Your Privacy Rights

QynTro AI believes you should have meaningful control over your personal information.

Depending on your location and applicable law, you may have certain rights regarding the personal information we collect and process.

These rights may include the ability to:

• Access your personal information;

• Correct inaccurate information;

• Update incomplete information;

• Delete your personal information;

• Restrict certain processing activities;

• Object to specific processing activities;

• Request a copy of your information;

• Withdraw consent where processing is based on consent; and

• Exercise other rights available under applicable privacy laws.

We will respond to privacy requests within the time required by applicable law.

To protect your privacy and security, we may verify your identity before processing your request.

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21.1 Exercising Your Rights

You may exercise your privacy rights by:

• Accessing your account settings, where available;

• Contacting our Privacy Team;

• Submitting a request through our support portal; or

• Using any privacy tools provided within the Service.

We may request additional information to verify your identity before fulfilling certain requests.

If we are unable to fulfill your request, we will explain the reason unless prohibited by applicable law.

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22. Access, Correction & Account Management

We strive to ensure that the personal information we maintain is accurate, complete, and up to date.

You may update many types of account information directly through your account settings.

This may include:

• Name;

• Email address;

• Password;

• Language preferences;

• Time zone;

• Profile information;

• Notification preferences; and

• Account settings.

If you are unable to update certain information yourself, you may contact our support team for assistance.

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22.1 Requesting Access

Subject to applicable law, you may request confirmation regarding whether QynTro AI processes your personal information.

Where applicable, you may also request access to information such as:

• Categories of personal information collected;

• Sources of information;

• Purposes of processing;

• Categories of recipients;

• Retention periods;

• Information associated with your account; and

• Other information required by applicable law.

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22.2 Correcting Information

If you believe that any personal information we maintain is inaccurate or incomplete, you may request that we correct or update it.

We may ask for reasonable evidence to verify the requested correction before making changes.

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22.3 Account Closure

You may close your QynTro AI account at any time.

Closing your account generally prevents future access to the Service using that account.

However, account closure does not automatically result in the immediate deletion of all associated information.

Certain information may be retained for the periods described in this Privacy Policy where necessary to:

• Comply with legal obligations;

• Resolve disputes;

• Prevent fraud;

• Enforce our agreements;

• Maintain financial records; or

• Protect our legitimate business interests.

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23. Data Deletion

You may request the deletion of your personal information, subject to applicable law.

Where appropriate, QynTro AI will delete or anonymize your personal information within a reasonable period after receiving a verified request.

Deletion may include:

• Account profile information;

• Personal identifiers;

• Stored conversations (where technically feasible);

• AI generation history;

• Uploaded files;

• Customer support records, where appropriate; and

• Other information associated with your account.

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23.1 When We May Retain Information

Even after receiving a deletion request, we may retain certain information where necessary to:

• Comply with legal obligations;

• Meet tax or accounting requirements;

• Resolve disputes;

• Enforce our Terms of Service;

• Detect or prevent fraud;

• Protect platform security;

• Maintain backup systems for a limited period;

• Comply with court orders; or

• Exercise or defend legal claims.

Where information is retained, it will continue to be protected in accordance with this Privacy Policy.

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23.2 Anonymized Information

After deleting personal identifiers, QynTro AI may retain anonymized or de-identified information that can no longer reasonably identify you.

Such information may be used for:

• Statistical analysis;

• Platform performance measurement;

• Security improvements;

• Product development;

• Business reporting; and

• Research purposes.

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24. Data Portability

Where required by applicable law, you may request a copy of certain personal information you have provided to QynTro AI.

Where technically feasible, we may provide the information in a structured, commonly used, and machine-readable format.

Data portability requests may include:

• Basic account information;

• Profile information;

• AI conversation history;

• Uploaded files;

• Generated outputs;

• Subscription information; and

• Other information associated with your account.

For security reasons, we may verify your identity before fulfilling any portability request.

Some information may not be portable where restricted by law, technical limitations, or the rights of other individuals.

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24.1 Transferring Information

Where supported by applicable law and technical capability, you may request that certain information be transferred directly to another service provider.

Such transfers will only be completed where:

• Your identity has been verified;

• The request is technically feasible;

• The transfer is legally permitted; and

• The receiving service can securely accept the information.

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25. Marketing Communications & Your Choices

QynTro AI may send marketing communications to inform you about:

• New AI features;

• Product launches;

• Service updates;

• Promotions;

• Educational resources;

• Events;

• Newsletters; and

• Special offers.

Where required by law, we will obtain your consent before sending promotional communications.

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25.1 Opting Out

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in marketing emails;

• Updating your communication preferences within your account;

• Contacting our support team; or

• Following any additional instructions included in the communication.

Please note that opting out of marketing messages does not affect essential service communications, including:

• Security notifications;

• Password reset emails;

• Billing notices;

• Subscription confirmations;

• Account verification;

• Legal notices;

• Service outage notifications; and

• Changes to our Terms of Service or Privacy Policy.

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25.2 Push Notifications

If you use a mobile application, you may choose whether to receive push notifications.

Notification preferences can typically be managed through:

• Your device settings;

• Application settings; or

• Your QynTro AI account settings, where available.

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25.3 Cookie Preferences

Where required by applicable law, you may manage your cookie preferences through:

• Our cookie consent banner;

• Your browser settings; or

• Other privacy controls made available through the Service.

Disabling certain cookies may affect the availability or functionality of some features.

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25.4 Withdrawing Consent

Where our processing of your personal information is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal became effective.

In some cases, withdrawing consent may limit your ability to use certain features of the Service.

26. Data Security

QynTro AI is committed to protecting the confidentiality, integrity, and availability of your personal information.

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Our security program is continuously reviewed and updated to address evolving security threats and industry best practices.

Our security measures may include:

• Encryption of data in transit using industry-standard protocols;

• Encryption of sensitive data at rest where appropriate;

• Role-based access controls;

• Multi-factor authentication for administrative accounts where applicable;

• Secure password storage using industry-standard hashing techniques;

• Firewalls and network security controls;

• Continuous system monitoring;

• Security logging and auditing;

• Vulnerability assessments;

• Regular software updates and security patches;

• Malware protection; and

• Internal security policies and employee training.

While we take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

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26.1 Your Security Responsibilities

You also play an important role in protecting your information.

You are responsible for:

• Choosing a strong and unique password;

• Protecting your login credentials;

• Enabling multi-factor authentication where available;

• Keeping your devices secure;

• Logging out of shared or public computers;

• Promptly notifying us of suspected unauthorized account access; and

• Keeping your contact information up to date.

Failure to safeguard your account credentials may result in unauthorized access for which you may be responsible.

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26.2 Security Incidents

If QynTro AI becomes aware of a security incident that materially affects the confidentiality, integrity, or availability of your personal information, we will take reasonable steps to:

• Investigate the incident;

• Contain and remediate the issue;

• Restore affected services where appropriate;

• Notify affected users where required by applicable law; and

• Cooperate with relevant authorities when legally required.

Notifications may be provided by email, through your account, or by other appropriate means.

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27. Data Retention

QynTro AI retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and protect the security of the Service.

Retention periods vary depending on:

• The type of information;

• The purpose for which it was collected;

• Your account status;

• Applicable legal requirements; and

• Operational and security needs.

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27.1 Account Information

We generally retain account-related information while your account remains active.

After account closure, certain information may continue to be retained for a limited period where necessary to:

• Comply with legal obligations;

• Complete financial recordkeeping;

• Prevent fraud;

• Resolve disputes;

• Enforce our Terms of Service;

• Maintain security logs; or

• Protect our legitimate business interests.

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27.2 AI Conversations & Generated Content

Conversation history, prompts, uploaded files, and AI Outputs may be retained to:

• Provide conversation history;

• Enable synchronization across devices;

• Restore previous work;

• Improve customer support;

• Investigate technical issues;

• Detect abuse; and

• Maintain platform reliability.

You may be able to delete conversations or generated content through your account settings where such functionality is available.

Deletion requests are handled in accordance with this Privacy Policy and applicable law.

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27.3 Backup Systems

Information scheduled for deletion may remain in secure backup systems for a limited period before being permanently removed.

Backup copies are maintained solely for:

• Disaster recovery;

• Business continuity;

• Security;

• System restoration; and

• Legal compliance where applicable.

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28. Children's Privacy

QynTro AI is not directed to children.

The Service is intended for individuals who are at least the minimum legal age required to use our services under applicable law.

We do not knowingly collect personal information from children without appropriate legal authorization where required.

If you believe that a child has provided personal information to QynTro AI without the required authorization, please contact us immediately.

If we become aware that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to:

• Investigate the matter;

• Delete the information where appropriate;

• Restrict the associated account; and

• Comply with applicable legal requirements.

Parents or legal guardians who believe their child's information has been collected may contact us using the contact details provided in this Privacy Policy.

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29. Sensitive Information

QynTro AI is not designed for the routine processing or storage of highly sensitive personal information.

Unless specifically requested as part of a supported feature or required by law, you should avoid submitting:

• Government-issued identification numbers;

• Passport information;

• Driver's license numbers;

• Banking credentials;

• Credit or debit card numbers;

• Passwords;

• Biometric identifiers;

• Medical or health records;

• Genetic information;

• Highly confidential business information;

• Trade secrets; or

• Other information requiring enhanced legal protection.

If you choose to submit sensitive information, you are responsible for ensuring that you have the legal right to do so.

Where such information is processed, QynTro AI will apply reasonable safeguards appropriate to the nature of the information.

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29.1 Special Categories of Personal Data

Where applicable privacy laws recognize special categories of personal data (such as health information, biometric data, or similar protected information), QynTro AI processes such information only where:

• You have provided it voluntarily;

• Processing is necessary to provide the requested Service;

• Processing is required by law; or

• Another lawful basis applies under applicable law.

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30. Business Transfers

As our business evolves, QynTro AI may participate in transactions such as:

• Mergers;

• Acquisitions;

• Corporate reorganizations;

• Asset sales;

• Investments;

• Financing transactions;

• Bankruptcy proceedings; or

• Other changes in ownership or control.

If such a transaction occurs, personal information may be transferred as part of the business assets, subject to applicable law.

Any successor entity receiving personal information will generally be required to honor the commitments described in this Privacy Policy or provide notice of any material changes where required by law.

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30.1 Continuity of Service

In the event of a business transfer, QynTro AI may continue processing personal information as reasonably necessary to:

• Maintain user accounts;

• Continue providing subscribed services;

• Fulfill contractual obligations;

• Complete pending transactions;

• Maintain security;

• Protect users; and

• Comply with legal obligations.

Where required by applicable law, users will be notified of material changes affecting the handling of their personal information.

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30.2 Assignment of Rights and Obligations

QynTro AI may assign or transfer its rights and obligations under this Privacy Policy in connection with a merger, acquisition, or other business transaction.

Such assignment will not reduce the level of protection afforded to your personal information under applicable law.

31. Regional Privacy Rights

QynTro AI is committed to respecting the privacy rights of users around the world. Depending on your country or region of residence, you may have additional rights under applicable privacy and data protection laws.

Where required by law, QynTro AI will honor valid privacy requests in accordance with the applicable legal requirements.

Nothing in this Privacy Policy limits any rights you may have under applicable law.

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31.1 European Economic Area (EEA), United Kingdom & Switzerland

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, applicable privacy laws, including the General Data Protection Regulation (GDPR) and the UK GDPR, may provide you with certain rights.

Subject to applicable law, you may have the right to:

• Access your personal data;

• Correct inaccurate personal data;

• Request deletion of your personal data;

• Restrict certain processing activities;

• Object to specific processing activities;

• Request data portability;

• Withdraw consent where processing is based on consent; and

• Lodge a complaint with your local data protection authority.

Where required, QynTro AI will process personal data only where a lawful basis exists, including:

• Your consent;

• Performance of a contract;

• Compliance with legal obligations;

• Protection of vital interests;

• Legitimate business interests that are not overridden by your rights and freedoms.

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31.2 California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, California residents may have the right to:

• Know what categories of personal information we collect;

• Know the purposes for which personal information is used;

• Request access to personal information;

• Request deletion of personal information;

• Request correction of inaccurate personal information;

• Request a copy of certain personal information;

• Limit the use of sensitive personal information where applicable; and

• Exercise these rights without unlawful discrimination.

QynTro AI does not sell your personal information or share personal information for cross-context behavioral advertising as those terms are defined under applicable California law.

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31.3 Other Jurisdictions

Users located in other countries or regions may have additional privacy rights under applicable laws.

QynTro AI will make reasonable efforts to comply with applicable privacy regulations in the jurisdictions where we operate.

If you believe you have rights under a specific privacy law, you may contact us using the contact information provided below.

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32. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services;

• New AI features;

• Improvements to security;

• Changes in applicable laws or regulations;

• Changes in our business operations;

• New technologies;

• Feedback from users; or

• Other legitimate business reasons.

When we make material changes, we may notify users by:

• Posting the updated Privacy Policy on our website;

• Displaying a notice within the Service;

• Sending an email notification (where appropriate); or

• Using other reasonable communication methods.

The "Last Updated" date at the top of this Privacy Policy indicates when the latest version became effective.

Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the revised Privacy Policy.

If you do not agree with the revised Privacy Policy, you should discontinue use of the Service and close your account if you no longer wish to use the Service.

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33. Contact Us

If you have any questions, requests, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact us.

USP Internet Services Private Limited
QynTro AI

Website: https://qyntroai.com

General Support: hello@qyntroai.com

Privacy Team: privacy@qyntroai.com

Legal Department: legal@qyntroai.com

If you are submitting a privacy request, please include sufficient information to help us verify your identity and process your request, such as:

• Your full name;

• Your account email address;

• A description of your request; and

• Any relevant supporting information.

We will make reasonable efforts to respond within the timeframe required by applicable law.

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34. Data Protection & Privacy Inquiries

If you believe your privacy rights have been violated or wish to submit a complaint regarding our handling of your personal information, you may contact our Privacy Team using the contact information provided above.

We will:

• Review your request;

• Investigate the matter where appropriate;

• Respond within a reasonable timeframe;

• Take corrective action where necessary; and

• Comply with applicable legal requirements.

Where required by law, you may also have the right to submit a complaint directly to your local data protection authority or other competent regulatory authority.

We encourage you to contact QynTro AI first so that we have an opportunity to address your concerns promptly and fairly.

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35. Effective Date

This Privacy Policy is effective as of the Last Updated date shown at the beginning of this document.

This Privacy Policy remains in effect until it is updated or replaced by a newer version published by QynTro AI.

By accessing or using the Service, creating an account, purchasing a subscription, or otherwise interacting with QynTro AI, you acknowledge that you have read, understood, and agree to the collection, use, processing, storage, and disclosure of your information as described in this Privacy Policy.

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Privacy-First Commitment

At QynTro AI, we believe privacy is fundamental to responsible artificial intelligence.

We are committed to:

• Being transparent about how we collect and use information;

• Giving users meaningful control over their personal information;

• Using commercially reasonable security measures to protect user data;

• Limiting data collection to what is necessary to provide and improve our services;

• Respecting applicable privacy laws and regulations;

• Working with trusted service providers that maintain appropriate privacy and security standards; and

• Continuously improving our privacy and security practices as technology and legal requirements evolve.

We appreciate the trust you place in QynTro AI and remain committed to protecting your information while delivering innovative AI-powered experiences.