Refund Policy

3-Day Refund Policy
At QynTro AI we want you to be confident in your purchase, so every subscription plan comes with a 3-day refund window.

Eligibility
To qualify for a refund, all of the following must apply:

Your request reaches us within three (3) days of the purchase date.
You have used no more than 50 media credits (images, video, voice, music, avatar).
You have used no more than 50,000 word credits (AI Writer, AI Chat and other text features).
These limits are deliberately generous — 50 media credits is roughly six images or one short video clip, which is enough to evaluate the service properly. You can see your exact usage any time on your dashboard.

What is not covered
Prepaid credit packs. These are delivered to your account immediately and cannot be returned once purchased.
Renewal charges. The refund window applies to your first purchase of a plan, not to subsequent monthly or yearly renewals.
Previous billing periods. We can only refund your current subscription charge.
Requests made after three days, or after the usage limits above have been exceeded.
Cancelling your subscription
Cancelling stops all future charges.

You can cancel yourself at any time: Dashboard → Subscription Plans → Cancel Subscription. Cancelling on its own does not issue a refund — email us as well if you want one.

How to request a refund
Email hello@qyntroai.com from the address on your account.
Tell us you would like to cancel and request a refund.
We will confirm your eligibility, cancel the subscription and process the refund.
We respond to refund requests within 2 business days. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.